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Quick answers to the questions we hear most. Can’t find what you need? Reach out and we’ll help you personally.
Frequently asked
How do I listen to music without a connection?
Open a song in the player and tap the download icon. Once it finishes, the track is stored on this device and plays offline. Manage or remove downloads from Profile → Downloaded Songs.
How do I bookmark a verse or write a note?
In the Bible reader, tap a verse to select it, then use the toolbar to bookmark it or add a note. You can revisit everything from Profile → Verse Bookmarks and Profile → Verse Notes.
Can I use Haven without an account?
Yes. Reading, listening and even writing hymn drafts work as a guest. Sign in when you want your likes, bookmarks, notes and submissions synced across your devices.
How do I write and submit my own hymn?
Go to Profile → My Hymns and tap the add button. Write your stanzas, save the draft, and submit it for review from the draft screen. You can track every revision and its status under Submissions.
Why are my likes or notes missing on another device?
Personal data syncs through your account. Make sure you are signed in with the same account on both devices and online, then pull down to refresh the list. Everything is written locally first, so nothing is lost while offline.
How do I delete a downloaded song?
Open Profile → Downloaded Songs and tap the trash icon on the track. Deleting a download only removes the offline copy from this device — the song stays in the catalog.
You can also report content or problems directly in the app, from Profile → Feedback & Reports.